Privacy Policy

Effective Date: June 2, 2025

Age Restriction Notice

Our services are intended only for individuals who are 21 years of age or older. We do not knowingly collect information from anyone under the age of 21.

1. Introduction

The Avenues ("us", "we", or "our") operates theavenue-smokeshop.com website (the "Service") and our physical stores. This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service, make purchases, or interact with us, and the choices you have associated with that data.

We use your data to provide and improve our services. By using the Service or providing your information in-store, you agree to the collection and use of information in accordance with this policy.

2. Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected:

Personal Data

While using our Service or during in-store transactions/pickups, we may ask you to provide us with certain personally identifiable information ("Personal Data"). This may include:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City (for online order billing/account creation)
  • Cookies and Usage Data (for website)
  • Payment information (processed securely by third-party payment processors)
  • Identification Information: Details from a driver's license or other government-issued ID if required for order pickup, returns, age-restricted purchases, or other verification purposes

Usage Data

We may collect information on how the Service is accessed and used ("Usage Data"). This may include your computer's Internet Protocol address (IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

3. Use of Data

The Avenues uses the collected data for various purposes:

  • To provide and maintain our Service (website and in-store operations)
  • To process your orders for pickup and manage your account
  • To verify identity for order pickup, returns, or as legally required (e.g., age-restricted sales, including verifying users are 21 years of age or older)
  • To notify you about changes to our Service or policies
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer care and support
  • To provide analysis or valuable information so that we can improve our services
  • To monitor the usage of the Service (website)
  • To detect, prevent and address technical issues or fraud
  • To send you marketing and promotional communications (if you have opted-in)

4. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy and to comply with our legal obligations (e.g., financial record-keeping, resolving disputes).

5. Data Transfer

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ. If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

6. Disclosure of Data

We may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation or law enforcement request
  • To protect and defend the rights or property of The Avenues
  • To prevent or investigate possible wrongdoing in connection with our services
  • To protect the personal safety of users of our services or the public
  • To protect against legal liability

Service Providers: We may employ third-party companies (e.g., payment processors, email services for order notifications). These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

7. Security of Data

The security of your data is important to us. We implement reasonable administrative, technical, and physical security measures to protect your Personal Data. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

8. Your Data Protection Rights for California Residents (CCPA)

As a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA). This section describes your CCPA rights and explains how to exercise them.

Right to Know and Access

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. This includes the categories of personal information we collected, the sources for that information, our business or commercial purpose for collecting it, and the categories of third parties with whom we share it.

Right to Delete

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions (such as completing a transaction, detecting security incidents, or complying with a legal obligation).

Right to Opt-Out of Sale

We do not sell your personal information.

Right to Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. This means we will not deny you goods or services, charge you different prices or rates, provide a different level or quality of goods or services, or suggest that you may receive a different price or rate or a different level or quality.

Exercising Your Rights

To exercise your rights to know, access, or delete your personal information, please submit a verifiable consumer request to us by contacting us at info@theavenue-smokeshop.com or (855) 972-5293. We may need to verify your identity before processing your request. We will respond to your request within 45 days of its receipt.

9. Age Restriction (21 and Over)

Our Service, website, and products are intended only for individuals who are 21 years of age or older. We do not knowingly collect personally identifiable information from anyone under the age of 21. If you are under 21, you are not permitted to use our Service or provide us with any personal information. If we become aware that we have inadvertently collected Personal Data from an individual under 21 years of age, we will take steps to delete that information from our servers. If you are a parent or guardian and you are aware that an individual under 21 has provided us with Personal Data, please contact us. We require age verification at the point of sale and for online order pickup to ensure compliance with this policy and applicable laws.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the "effective date". You are advised to review this Privacy Policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: info@theavenue-smokeshop.com

Phone: (855) 972-5293

Website: theavenue-smokeshop.com

Last Updated: June 2, 2025
By using The Avenues' services, you acknowledge that you have read and agree to this Privacy Policy.